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General Shipping Information



It is our experience that UPS offers a better service with guaranteed transit time, good tracking information, and a guaranteed delivery date. If you parcel is being delivered to the same address to which your order is being billed, a signature is not generally required at the time of delivery. UPS services are available for the 48 contiguous United States. It is not available for delivery to APO and FPO addresses, unless you provide a base street address (not a Post Office Box number).

All UPS parcels will have a tracking number that will be emailed to you and are insured to arrive at the correct address undamaged. The following are the delivery services offered by UPS (please note that transit times are given in business days):
Next Day Air guarantees delivery by a specific time during the day, the next business day. For instance, packages shipped on Monday will be delivered Tuesday, and packages shipped Friday will be delivered Monday.
Next Day Air Saver guarantees delivery by the end of the next business day. This could be anytime, even late in the evening, but it will be the next business day.
Second Day Air guarantees delivery in two business days, by the end of the day.
Three Day Select guarantees delivery in three business days.
UPS Ground also has guaranteed delivery, but may take anywhere from 1-5 business days depending on your location. See the map and information below.
Saturday delivery by UPS is available in select areas, mostly urban. We do not show Saturday delivery options on our shipping options. If you are interested in Saturday delivery, call for availability. UPS has a additional surcharge of approximately $20.00 for this service.






UPS Ground will guarantee delivery (with tracking) the next business day if you are in Alabama, Mississippi, NW Florida, most of Louisiana, and a small part of western Georgia.

UPS Ground will guarantee delivery (with tracking) in two business days if you are in most of Texas, Oklahoma, Arkansas, Tennessee, Georgia, Florida, North Carolina, South Carolina, eastern Missouri, southern Illinois, Indiana, south west Ohio, southern Virginia, and southern West Virginia.

UPS Ground will guarantee delivery (with tracking) in three business daysin Arizona (except north-west corner), New Mexico, most of Colorado, south-west Wyoming, Kansas, eastern Nebraska, parts of eastern South Dakota, most of Minnesota, Wisconsin, Iowa, northern Illinois, western Missouri, Michigan, northern Ohio, northern West Virginia, Pennsylvania, New York, New Jersey, Connecticut, Delaware, Maryland, and northern Virginia.

Other areas (see map above) may take longer than three days.



Shipping with the U.S. Post Office

The shopping cart will offer you the following choices of US Post Office options, depending on the weight of your parcel. Delivery times to APO and FPO addresses generally take longer than the times given here.

US Post Office First Class Mail is available for orders weighing 0.1 to 13 ounces. This is the same service as regular letter mail, and therefore does not include tracking, guaranteed delivery, or insurance. First Class Mail does include Delivery Confirmation, so packages are scanned at the time of mailing and at the time of delivery, but the Post Office has no obligation to scan or track the package in transit.
Our First Class Mail charges range from $2.50 to $5.75 depending on the weight of the package. Since most of the items we sell are very light weight, many of our orders can be sent by First Class Mail and the shipping charges are low. First Class Mail is delivered to most location in three business days, but the Post Office does not provide any guarantees on transit time. If your package is going to weigh more than 13 ounces the shopping cart will not offer this option. Items such as cooling elements, transformers, nursing stools, and Mothers Milkmate are too heavy to send by First Class Mail, and must be sent by Priority Mail or UPS.

US Post Office Priority Mail is generally a faster service than First Class Mail. Any package ordered from Babytalk can be sent by United States Post Office Priority Mail. The Post Office says that Priority Mail should be delivered to U.S. addresses in one to three days, but again this is not guaranteed. Shipping charges are calculated by weight, and are charges of the actual Post Office cost plus a small shipping and handling fee.
US Post Office Priority Mail reaches most destinations in the 48 contiguous states in two business days. Alaska and Hawaii can take a little longer. However, this transit time is not guaranteed. Priority packages do have Delivery Confirmation from the Post Office so they are scanned at the time of mailing and at the time of delivery, but the Post Office has no obligation to scan or track the package in transit. Breast pumps are insured and therefore will require a signature at the time of delivery.

US Post Office Express Mail is delivered to MOST locations the next day. This is the only service for which the Post Office offers a guaranteed delivery time and date (still not available for APO and FPO addresses). For addresses in more remote areas, the guaranteed delivery may be on the second business day, but that information is available when the package is shipped. The Post Office also asks for a signature at the time of delivery. We do request that the Post Office waive that requirement on small orders but the ultimate decision is up to the mail carrier delivering the package. Shipping charges are calculated at actual Post Office charge plus a small shipping and handling fee.



Shipping to Canada (excluding the Yukon and Northwest Territories).

We no longer ship to any address outside the USA.  There are two reasons for this -
1.  Most of our vendors no longer allow their products to be shipped internationally.
2.  Many international customers did not read the information aboue shipping overseas, and were upset with us when their delivery person wanted to collect local taxes from them - something over which we have absolutely no control.


If you purchase $149.00 worth of goods, your shipping will be free. Depending on your location, we will mail your package via free UPS Ground Shipping, or free US Post Office Priority Mail. The Babytalk Store will choose the most expedient option based on the shipping rates to your location.




Frequently Asked Questions

When will my order be shipped?
Orders received by 3:00 PM CST, Monday to Friday, are usually shipped the same day as the order is received. We do ship by United States Post Office on Saturday morning. However, our guarantee is that we will ship your order within 2 business days.
If there is a delay in shipping, you will be notified by e-mail, to give you the opportunity to cancel your order if you wish to do so.

Can I use FedEx?
At this time, we do not offer shipping via Federal Express. You have the option of shipping your package through either U.S. Post Office or UPS (United Parcel Service).

Can I ship to an APO/FPO address?
Packages can be shipped to APO and FPO address via the U.S. Postal Service. Delivery times to APO and FPO addresses generally take longer than delivery to normal addresses. UPS service is not available for delivery to APO and FPO addresses, unless you provide a base street address (not a Post Office Box number).

Will I need to sign for my package?
We do not generally require a signature. However, if you use U.S. Post Office Express Mail, they will require a signature unless you instruct us to waive it. Express Mail comes with a guaranteed delivery time and date. However, if the signature is waived you also waive guaranteed delivery time, because there is no way to confirm the actual time of delivery. The post office can override our request for a waiver, and may still require your signature.
When using UPS, we do not generally require a signature upon delivery unless the product is a high value item. However, the ultimate decision is left to the UPS delivery person. UPS recommends that their carriers require a signature for all deliveries, and it is up to the individual carrier whether he or she will leave a package without a signature.
When delivering to apartment complexes, neither UPS nor U.S. Post Office Express packages will be left without a signature.

Will my package be insured?
UPS provides $100 of insurance on all shipments. The U.S. Post Office offers up to $100 of insurance on Express Mail provided the package is signed for. The U.S. Post Office provides no insurance on Priority or First Class Mail. Choose these options at your own risk.

What if my package is damaged?
Sometimes the outside of a package will appear slightly damaged upon arrival. We request that customers always check the contents of their package as soon as it is delivered. If your products are damaged and you wish us to file a claim with UPS, we will be glad to do so. Please do not dispose of the items while your claim is being filed.
Likewise, if your package is delivered via U.S. Post Office Express Mail, we will be glad to file a claim with the U.S. Post Office. There is no insurance coverage on U.S. Post Office Priority or First Class mail.

Can I track my package?
It depends on the service you have chosen. When you place an order and choose UPS shipping, an email will be sent to you by UPS containing your tracking number and a link, so that you may track your package at every stage of its journey. If you do not receive this email within one business day of placing your order, please check your spam folder. The email is computer-generated and will sometimes be marked as spam. If you still do not see the email, you may call us at (205)-333-1594 or 1-866-998-BABY. We will provide you with a tracking number, which you may track at www.ups.com.
If you are shipping through U.S. Post Office Express, and email will be sent to you from www.stamps.com containing your tracking number an a link, so that you may track your package at every stage of its journey. If you are shipping through Priority or First Class Mail, your package has Delivery Confirmation. This means you will receive an email from www.stamps.com containing your tracking number. The post office is then required to scan your package when it is delivered. Usually, Priority packages are also scanned while in transit, but the post office is not required to do this. If you do not receive an email from www.stamps.com within one business day of placing your order, please check your spam folder. The email is computer-generated and will sometimes be marked as spam. If you still do not see the email, you may call us at (205)-333-1594 or 1-866-998-BABY. We will provide you with a tracking number, which you may track at www.usps.com.

How do I check the status of my package?
Please refer to the tracking information above. If you are not sure whether your package has been shipped, call us at (205)-333-1594 or 1-866-998-BABY.

How long will it take my package to arrive?
It depends on the method you selected to have it shipped. Please see the information on Shipping with UPS and Shipping with U.S. Post Office to see the delivery estimates for our different shipping options. If you package has already been shipped, you can also look at the tracking information to estimate how far it has traveled.

What if I do not receive my package?
Check the email you received when your order was submitted to ensure that it was shipped to the correct address. Next, check the tracking information to see if your package is still in transit. If the tracking says that your package has been delivered, then it must have been brought to your location. If your order is very small (particularly items such as Medela tubes or white membranes) and was shipped via U.S. Post Office, it was likely packed in a plain brown bubble envelope and put in your regular mailbox with your other mail. For larger packages, we recommend that you check around the house, on the porch, etc. If the weather is bad, check protected areas such as under the porch, because delivery people often avoid leaving packages out in the rain. When customers cannot locate a package, it is often the case that another individual has already brought the package inside. Packages are also sometimes left with neighbors or in the office of an apartment complex.
If you still cannot find your package, the best person to contact is your mail carrier or UPS route driver. He or she may be able to show you where the package was left. You can always call your local postmaster. Have your tracking number available if you do this.
This may seem like a lot of leg work for a customer, but unfortunately it is not possible for us to do any of these things for you. When contacting a mail carrier, they will often ask questions about your house and location that we cannot answer.
We have filled over 100,000 orders and only two have ever remained unlocated after delivery.
If you never received any tracking or shipping information for your order, call us at 205-333-1594 or 1-866-998-BABY.

The tracking information says that my package has been delivered, but I do not have it. What should I do?
Refer to information under "What if I do not receive my package?"

I plan to ship my package overseas. Can you mark it as a gift or at a value lower than what I paid?
No. We will mark your package at its actual value.
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